About & FAQs
Hello! My name is Josh Drummond. I'm an writer and artist based in Auckland, New Zealand. I work for an awesome company called Xero. I've always wanted to turn my art from a hobby into a viable income, and I've had a online shop for a couple of years now, but this year I'm giving it a real good go. So the best thing you can do to help me is buy stuff, subscribe to my newsletter, or best of all, share my work!
You can find me on my blog (occasionally updated) and my webcomic (very occasionally updated, although I hope this is the year I change that). I'm also on Twitter where my New Year's Resolution is to post nothing unless I actually have something to add. We'll see how that goes. Two Ruru has its own Facebook page and I'd be chuffed if you could give that a Like and share it around.
Why's it called Two Ruru?
Two Ruru is named after my favourite New Zealand bird, the ruru (or Morepork.) The ruru is a small native owl with a very distinctive call. I've always loved the sound of them at night; there's something special about it. I have a distinctive memory of walking under the trees near a beach at night as two ruru flew silently from branch to branch and stopped to call to each other. They sounded haunting and wonderful, and I remembered it when I was deciding on a name.
Prices change when I hit checkout / I'm not in New Zealand, yet the only checkout option is NZ Dollars. What's up with that?
I've got a plugin that displays prices in multiple currencies, but checkout is only available in $NZD. This is because my store is based in New Zealand, and New Zealand dollars are it's my only currency option for check out. If you're not from New Zealand can cause prices to appear to change when you hit checkout. Don't worry! It will almost certainly work out in your favour. Especially you are from Europe, Australia, or the United States.These currencies are worth a lot more than New Zealand dollars, so the currency conversion should actually save you a bunch of money from what the goods would cost in your home currency. Let me know if you have any problems.
What's the story with shipping?
In an effort to get the best quality products plus reliable printing, warehousing and shipping, I've gone with a printer that ships from Europe and the US. The shipping prices are still super reasonable (in fact, the least expensive are actually better rates than I can get through New Zealand Post!) but if you're in Australia or NZ, it can take a while to arrive if you're using a cheaper shipping option. I think the trade-off is worth it for quality, but if you're short on time, you can always purchase a digital download of any of my art and print it yourself :)
You say the prints might take "a while" to arrive. What does that mean?
It depends on the shipping option you've chosen. If you've picked the cheapest, which is International Economy (with tracking) the expected delivery time is within 10 - 15 business days after fulfilment. This means the turnaround time on the cheapest delivery option is between 10 days up to almost a month.
This is a long time to wait for prints, and I'm very aware of this. I don't want people to be waiting longer than necessary. Currently your best option is to choose a faster (or tracked) shipping method. International tracked shipping options can be quite speedy. I have experienced turnaround times for sample products of just over one working week.
However, I'm actively looking at ways to make shipping faster for my New Zealand-based customers.
How close are these prints to the original paintings?
As close as I can get them, with the important caveat that no reproduction is perfect. The Birds in Hats originals are all acrylic on canvas, which is scanned or photographed at a super-high resolution. Scanning and photography, even under the best possible conditions, will result in incorrect colours and noise/warping in the reproduction. I use Photoshop to remove the white-painted canvas pattern plus any dust or dirt, as well as fixing lens warping or other issues when I'm setting up the prints, as that stuff doesn't look good when it's printed out. However, I take special care to get the colours on the prints themselves as close to the original painting colours as possible.
One of your prints looks wrong / one of my prints arrived wrong, now what?
Please let me know if this happens. I want everyone to be happy with my products, as much as humanly possible, and I'll do whatever I can to fix it if you're not happy with it.
If you aren't happy with a print, I'll ask you to send it to me so I can check out what went wrong. From there I'll do whatever I can to sort it out.
If you don't feel something warrants a return or replacement, but it still isn't quite "right", please do let me know. Your feedback is helpful, I genuinely appreciate it, and I'll use it to make my products better for other customers.
The product arrived and I love it! How can I show my appreciation?
If you're super stoked with something you've bought from me, please let me know, or post it on social media! One of the things I like to see the most is my art prints hanging up in people's homes, so feel free to send photos! If you reckon other people will enjoy my work, please let them know as well. Social media is great for that sort of thing. Tag me in it, if you want, so I know you liked it.
Where's your other stuff?
Good spotting! Not all my work is up here yet. I am adding more over time. Birds first, more later.
Why birds in hats?
I like birds. I like them even more when they're wearing hats. I like painting. That's about it.
How do you get the birds to sit still?
You'd be surprised how many people ask me this.